Refund & Return Policy – Galavya

At Galavya, we value your trust and strive to ensure that every product reaches you in perfect condition. However, if you encounter any issue with your order, we’re here to help.

Eligibility for Returns

Our return policy applies in the following cases:

• You received an incorrect, damaged, or expired product.
  
• Your parcel arrived incomplete or missing an item.
  

Customers must notify us within 24 hours of receiving their parcel through WhatsApp at 0305 5521798
Complaints received after this period will not be eligible for return or refund consideration.

Refund Process

For refund requests, please email us at info@galavya.com.
Refunds are processed within 15 business days after the returned parcel is received and inspected at our warehouse.

Once approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to post the transaction.

Damaged or Defective Products

Please inspect your order upon delivery. If you receive a defective, damaged, or wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned, including:

• Opened or used personal care products (e.g., serums, masks, oils).
  
• Customized or limited-edition items.
  
• Sale items or gift cards.
  

If you’re unsure about your item’s eligibility, reach out to our support team before initiating a return.

Exchanges

The quickest way to get a replacement is to return the original item and place a new order once your return is approved.

Contact Us

For all return or refund inquiries:
  WhatsApp: 0305 5521798
  Email: info@galavya.com
  Website: www.galavya.com